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Burton Grad
Burton Grad Associates, Inc.
5 St. John Place
Westport, CT 06880
Phone: 1-203-222-8821 Fax: 1-203-222-8728
E-mail: burtgrad@softwarehistory.org
Professional Profile
Burton Grad, President of Burton Grad Associates, Inc. (BGAI), has been active in the
computer software and services industry for over 40 years. He has worked as a user and
developer of application and systems products and as a consultant, innovator, and
businessman in the computer software and services community:
Since 1978 he has been a consultant for software products, software pro-fessional
services, value added remarketers, processing services and other computer software and
services businesses:
- Strategic planning, management and organizational consulting and product analysis,
evaluation and review
- Company and product acquisition studies including due diligence and valuation for
financial, tax and capitalization purposes
- Planning, assessment and analysis of business operations including quality and
productivity measurements
Work is performed personally or with the assistance of well-known specialists in market
research, customer service, industry applications and mainframe, midrange, workstation,
client/server and personal computer systems.
Experience
Burton Grad Associates, Inc. (1978 - Present), Founder and President
- Strategic planning, management and organizational consulting and product analysis,
evaluation and review
- Company and product valuation studies for financial, tax, capitalization and acquisition
purposes
- Business assessment studies and implementation projects for product strategy,
development, quality management and customer service
- Design and implementation of computer based training courses
Customer Care, Inc. (1992 - 1996), Chairman
- Publishing CustomerCare Newsletter and CustomerCare Survey directed at software
companies' customer services activities: support, documentation, training and product
consulting
- Providing consulting on customer service processes, and training for customer service
personnel
Heights Information Technology Service (1979 - 1983), Co-Founder and President
- Professional Services for applications and systems development
- Use of professionals on a remote, work at home basis with effective project management
International Business Machines Corporation (1960 - 1978), Systems Specialist,
Technical Manager and Director of Application Software Development
- Definition, design and implementation of application development systems strategy
resulting in release of IBM's development management systems
- Development of application programs for every major industry
- Establishment of joint planning and programming development with European operations
- Announcement, development and initial support of CICS
- Management of application development for small business and process control systems
- Responsibility for the production, release and maintenance of close to 200 programs
- Development and expansion of computer based training systems
- Development of management science and scientific programs
- Participation in the structuring and unbundling of IBM program products
- Creation of the Study Organization Plan for specifying and designing application systems
General Electric Company (1949 - 1960), Technical Specialist and Task Force Manager
- Programming of the first commercial computer (Univac I in Louisville)
- Development of discrete simulation techniques for manufacturing planning and control
- Invention of decision tables
- Study of automated factory design and implementation
- Initiation and use of advanced techniques for production, inventory and quality control
Other Professional Activities
1972-1995 Information Technology Association of America (formerly ADAPSO)
- Computer Software and Services Trade Association
- President, Treasurer and Board member of American Software Association Division of ITAA
- Chair and member of various committees (Industry Relations, Software Capital-ization,
Software Openness, Technology Information Services, Quality Management)
- Executive Committee of Information Technology Foundation (Project Office)
1968 and 1979 -- Principal author of Management Systems, published by Holt, Rinehart
and Winston. Used for colleges and businesses for computer application system methodology
and design.
1950-Present -- Speaker and chair at conferences and workshops and contributor to
professional journals on various information technology subjects including decision
tables, quality control, systems engineering and software capitalization.
Education
1949 Bachelor of Management Engineering
Rensselaer Polytechnic Institute, Troy, New York
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